FAQ

Do you have a physical shop I can visit?

At present, we are currently operating from a private residence and offer online purchases only. If you are local to The Bellarine, Vic we do offer a pick up/delivery service free of charge. See our policy page for more info.

Do you offer wholesale?

We typically don't offer wholesale rates on our products however exceptions can be made on a case by case basis, so feel free to email us with any enquiries you may have.

Can I order a custom shelf/box?

Due to being a tiny team of two, we currently can't take on any custom orders of this nature but check back in future!

Can you make a product display board for my business?

We've just started helping other small business' with display boards and racks. Please send through an email of what you're after and we can see if we are able to help you!

What packaging materials do you use?

We change up our materials from time to time but always try sticking to eco conscious products. Cardboard is our favourite packing material and we try to use it as much as possible. We also may use eco friendly packing peanuts, biodegradable tape, recyclable bubble wrap, kraft paper, acid free tissue paper and more.

We also only use recycled boxes to wrap our shelves/heavy items in and often reuse materials that we've received in stock orders. Our bulkier packages aren't packaged to look "pretty" but instead are packaged to have as little of an impact on the environment as possible.

Why do I need to cleanse my crystals and how do I do it?

Crystals benefit from being cleansed from time to time to keep them fresh and charged. Cleansing frequency varies depending on how often you use each piece. When you feel the energy start to dim here are some ways you can cleanse your gems:

Using smoke from burning herbs or incense.
Under sunlight, moonlight or candlelight.
Placing on or buying in the earth.
With water from a natural source like the ocean or a lake -  Always check that your crystal is water tolerant first.
Sound (music or sound bowls).
Intentional breath.

How often to you update your website with new items?

We try to aim for 2 - 3 uploads each month, the best way to stay the most up to date is via our Instagram page @sourcedfromthestars.

Can't find an answer to your question here? Check out our returns policy and shipping policy pages for more information or email us at info@sourcedfromthestars.com.au.