FAQ

Do you have a physical shop I can visit?

At present, we are currently operating from a private residence and offer online purchases only. If you are local to The Bellarine, Vic we do offer a pick up/delivery service free of charge. See our policy page for more info.

Do you offer wholesale?

We typically don't offer wholesale rates on our products however exceptions can be made on a case by case basis, so feel free to email us with any enquiries you may have.

Can I order a custom shelf/box?

Due to being a tiny team of two, we currently can't take on any custom orders but check back in future!

What packaging materials do you use?

We change up our materials from time to time but always try sticking to eco conscious products such as, biodegrable packing peanuts, biodegrabable tape, recyclable bubble wrap, kraft paper, recycled, acid free tissue paper and more. We also only use recycled boxes to wrap our shelves in and often reuse matarials that we've received in stock orders.

Why do I need to cleanse my crystals and how do I do it?

Crystals benefit from being cleansed from time to time to keep them fresh and charged. Cleansing frequency varies depending on how often you use each piece. When you feel the energy start to dim here are some ways you can cleanse your gems:

Using smoke from burning herbs or incense.
Under sunlight, moonlight or candlelight.
Placing on or buying in the earth.
With water from a natural source like the ocean or a lake -  Always check that your crystal is water tolerant first.
Sound (music or sound bowls).
Intentional breath.

How often to you update your website with new items?

We try to aim for 2 - 3 uploads each month, the best way to stay the most up to date is via our Instagram page @sourcedfromthestars.

Can't find an answer to your question here? Check out our policy page for shipping and processing times or send us an email info@sourcedfromthestars.com.au.