Policies

Medical disclaimer: while crystals can assist with physical and mental health they should only be used in conjunction with and not fully replace professional medical treatment.

SHIPPING POLICY

All items ship worldwide except for the handmade products listed under our wooden creations tab. These are available to Australian Residents Only due to the nature of the materials, any overseas orders placed with these items will be immediately refunded, sorry for any inconvenience this may cause.

All items are sent with tracking
All items ship from Ocean Grove, Victoria 3226.

Local Delivery: FREE
We offer a local delivery service to Ocean Grove 3226, Point Londsdale 3225, Wallington 3222, and Barwon Heads 3227.

Use the code SFTS LOCAL at checkout to void shipping charges. We will be in contact to notify you of intended delivery date within 24 hours.

Within Australia:

Domestic Shipping FLAT RATE: STANDARD - $8.00
Domestic Shipping: EXPRESS LIGHT - $12.00
Domestic Shipping: EXPRESS HEAVY - $18.00
Domestic Shipping: EXPRESS EXTRA HEAVY - $30.00

SIGNATURE SERVICE CURRENTLY SUSPENDED DUE TO COVID19.

International Shipping: Standard Service

New Zealand:
0g - 500g: $12.00
500g - 1kg: $18.00
1kg - 5kg: $25.00

Everywhere Else:
0g - 500g: $18.00
500g - 1kg: $25.00
1kg - 2.5kg: $35.00

Unless otherwise selected at check out, all packages are automatically set to "Authority to Leave". Sourced from the Stars doesn't take responsiblity for lost packages, however we will follow up with the relevant post service to the best of our ability if this should occur.

Please note - Most items are shipped via Australian Postal Service, however we will occasionally opt for a courier service to deliver packages.

PROCESSING TIMES

Please allow 2-5 business days processing time for in stock items. For our made to order items, please refer to the guide on the listing at time of purchase as to when your item will ship. Most handmade items will ship within 7 - 10 business days unless stated.

If you place an order around the time we do an update or during a big sale, please keep in mind it may take an extra day or two to pack and ship your order. We are a very small team and set backs occasionally occur, we appreciate your patience!

Estimated delivery times:
2-14 business days Australia Wide
5-22 business days World Wide

We do our best to meet these shipping estimates but can't guarantee them. Actual delivery time will depend on your location. Please take busy periods such as Christmas into account.

PAYMENT OPTIONS

We accept PayPal, MasterCard, Visa, Shopify Payments, Apple Pay, Google Pay and AMEX.

As well as flexible payment arrangements through Afterpay, zipPay and Laybuy.

Sorry, we do not offer manual payment plans.

RETURN & REFUND POLICY

We DO NOT accept returns, refunds or exchanges based on change of mind so please think carefully before ordering.

We don't accept order cancellations, once an order is placed, it is final. Please feel free to contact us with any concerns you may have regarding your order as soon as possible at info@sourcedfromthestars.com.au

If your item arrives damaged or defective*, please contact us within 48 hours of delivery and ship items back within 5 days of delivery. We will organise a replacement of the same item or to the same value of the item. If this isn’t possible we will organise a full refund.

Buyers are responsible for return shipping costs, this includes valid tracking.

*Damaged and defective items are determined at our descretion and we will require photo evidence to complete the refund or replacement process.